Information Technology Specialist

Responsibilities

• Support IT operations for North America, including AMS (Application Management Services), infrastructure, end user services and service delivery.
• Provide technical assistance and collaborate with global teams to ensure IT solutions meet business requirements.
• Support compliance initiatives and assist with audit preparation as required.
• Promote Cybersecurity Corporate Standards and best practices.
• Work with global teams to harmonize processes, tools, and standards across regions.
• Drive compliance initiatives and support audits.
• Lead and monitor IT projects, ensuring timely delivery and alignment with global transformation goals.
• Manage vendor relationships and contracts for IT services and solutions.
• Absorb and oversee budget planning and financial control for regional operations.
• Provide clear reporting on operational performance and transformation progress to senior management.
• Promote continuous improvement, innovation, and adoption of best practices.

Requirements

• Able to lift up to 25 pounds and sit continuously at a desk, viewing a computer screen.

Key Behaviours and Competencies

• Strong focus and communication skills.
• Ability to work in a multi-national, cross-functional environment.
• Customer-focused mindset with attention to quality and reliability.
• Analytical thinking and adaptability to changing priorities.
• Commitment to continuous improvement and innovation.

Qualifications

• 3+ years of experience in IT operations and systems management.
• Proven track record in AMS management and end user services, IT service delivery, and project execution.
• Experience in global transformation programs, including ERP and CRM modernization.
• Familiarity with ITIL processes and service management best practices.

Skills

• A bachelor's degree in Computer Engineering, Computer Science, Information Technology, or equivalent experience is required.
• Languages: English – written and spoken. Italian, French or other language is a plus.
• Knowledge of IT operations, infrastructure, and enterprise systems.
• Understanding of digital architecture principles and integration patterns.
• Experience with SAP, CRM, and related systems of record.
• Ability to manage budgets and vendor ecosystems effectively.
• Excellent organizational and problem-solving skills.
• Hands-on on SharePoint and M365 Microsoft suite, Power suite and AI tools.
• Knowledge on Infostructure and cloud.
• Certifications such as ITIL®, PMP®, or architecture-related certifications are a plus.