Information Technology Specialist

Description of Responsibilities

• Communicate with DHA to ensure accurate trouble ticket status and expedited resolution for senior personnel.
• Provide support for IT conferencing requirements, ensuring communication reliability.
• Set up and train personnel on VTC events within the IT's responsibility.
• Provide Information Assurance and content management support for personnel with a SME to manage websites and support to the Functional Area Manager and Information System Security Manager (ISSM).
• Provide knowledgeable support for hardware, software, network, web, and email systems used by personnel.
• Work with the IT Specialist to support technology refresh events, issuing computing assets, mobile devices, software installations, and portable electronic storage devices.
• Track and submit service desk tickets for IT issues, escalating and resolving impacting issues with DHA.
• Cookordinate IT support with other IT organizations, assess each issue/request, and keep users apprised of service request resolution status.
• Oversee hardware and software inventory accounting and asset management processes.
• Provide full DoN Naval Enterprise Network (NEN) local technical support including workstation, printer, wireless, and other IT requirements.

Requirements

• Minimum of bachelor’s degree in Information technology
• Two (2) year specialized experience in configuring computer hardware and software
• Must be a U.S. Citizen
• Must have a T3-Secret Clearance

Qualifications

• None specified

Skills

• None specified

Benefits

• Competitive salaries
• 401K plan with company match
• Medical, dental, disability, and life insurance coverage
• Tuition reimbursement
• Paid time off
• 11 paid holidays
• E-Verify all employees
• Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans

Pay

• N/A

Schedule

• N/A