Information Technology Specialist

About the role

Sunset Farm Foods is a fourth-generation family-owned meat processing and sausage company established in 1918. The IT Specialist will play a crucial role in maintaining and improving the company's technology infrastructure and user support.

Responsibilities

• Maintain and monitor company networks, servers, and systems for performance and uptime
• Install, configure, and update PC hardware, software, and peripheral devices
• Manage and maintain Cisco network equipment and wireless access points (including ceiling-mounted units in the warehouse)
• Maintain and troubleshoot uninterruptible power supply (UPS) systems
• Monitor and renew security certificates; ensure ongoing compliance with security requirements
• Implement and maintain cybersecurity measures across all company systems
• Serve as the primary helpdesk resource for all staff troubleshoot hardware, software, and connectivity issues
• Manage user access and permissions across all internal applications and platforms
• Cook up procurement and distribution of PC hardware and mobile devices (cell phone setup, deployment, and management)
• Deliver training to employees on systems, software, and IT processes
• Lead or support the implementation and ongoing administration of the company’s ERP system
• Administer SharePoint and Microsoft 365 solutions; develop tools and workflows to optimize business processes
• Support warehouse management software and RF scanner operations
• Maintain and support the company’s video/surveillance system
• Aid with database administration
• Participate in the development of an internal equipment inventory management system
• Develop and maintain IT policies and standard operating procedures (SOPs)
• Support IT audits and coordinate responses to audit findings
• Prepare project status reports and document system configurations and changes
• Define hardware, software, and network requirements for new initiatives
• Identify and resolve project issues in coordination with leadership

Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field or 2+ years of equivalent hands-on IT experience
• Working knowledge of Microsoft Office, Windows 10/11, and Windows Server environments
• Strong troubleshooting skills across hardware, software, and networking
• Excellent communication skills; able to explain technical concepts to non-technical users at all levels
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Able to handle sensitive and confidential information with discretion
• Comfortable working independently and as part of a small team
• Able to work at heights for access point installation and maintenance

Preferred / Bonus Skills

• IT certifications (CompTIA A+, Network+, Microsoft, Cisco, or similar)
• Enterprise resource planning (ERP) system experience
• Cisco networking knowledge and configuration experience
• iOS and Android device management
• Server support and administration
• RF scanner and industrial printer support
• Phone system configuration and maintenance
• Warehouse management software experience
• SharePoint administration