Information Technology Specialist

Key Responsibilities

• Provide technical leadership across enterprise applications, infrastructure, security, platforms, and data systems.
• Lead and mentor technical teams while ensuring adherence to IT standards and best practices.
• Analyze business processes and identify opportunities for automation and system improvements.
• Gather and define business and technical requirements for enterprise applications.
• Design, develop, and maintain scalable, secure, and high-performing enterprise systems.
• Lead modernization initiatives and implementation of emerging technologies.
• Manage enterprise IT projects, including planning, budgeting, resource allocation, risk management, and execution.
• Define product strategy, roadmap, and lifecycle management for enterprise IT solutions.
• Oversee quality assurance processes, testing strategies, and regulatory compliance.
• Manage vendor relationships, contracts, procurement activities, and SLA compliance.
• Oversee system administration, performance tuning, capacity planning, and disaster recovery.
• Support enterprise security operations, including incident response, vulnerability management, and compliance initiatives.
• Improve IT Service Management (ITSM) processes, including Incident, Problem, Change, Configuration, Capacity, and Availability Management.
• Develop IT policies, technical documentation, training materials, and operational reports.
• Collaborate with stakeholders and provide enterprise-level technical consulting.

Required Qualifications

• Experience leading enterprise IT initiatives across one or more of the following areas: Application Development, Database Management, Business Analysis, Systems & Network Administration, IT Security, IT Project Management, Product Management, Quality Assurance, Platform Administration, Vendor Management.
• Strong understanding of enterprise infrastructure, networking, security, and system administration.
• Experience with enterprise ITSM processes and service management best practices.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Ability to manage multiple enterprise initiatives and collaborate with cross-functional teams.