INFORMATION TECHNOLOGY SPECIALIST.

Responsibilities

• Serve as the principal IT project manager for NEN/Nautilus programs, developing and maintaining comprehensive project plans, schedules, and milestones.
• Manage the integration, migration, and technology refreshment of IT systems and services across BUPERS and subordinate field activities.
• Translate IT requirements into system specifications, network protocols, and develop Statements of Objectives (SOOs) and Statements of Work (SOWs).
• Command and lead geographically dispersed field activity ACTRs and Information Service Coordinators (ISCs), providing expert-level technical guidance.
• Diagnose and resolve technical IT issues escalated from field activities when the NEN/Nautilus Service Desk or HPSM team fails to resolve them.
• Capture and provide metrics on file share usage and availability for each command field activity, including usage by site and file share capacity.
• Review and approve field activity Move, Add, Change (MAC) requests to validate accuracy and validate contractor performance.
• Apply complex fact-finding, analytical, and problem-solving methods to diagnose system problems and recommend solutions to improve the efficiency of IT services.
• Prepare and present recommendations and solutions for complex IT projects, including the preparation of reports, proposals, charts, and graphs.
• Identify and manage project risks, monitor progress against baselines, and implement corrective actions to maintain schedule and cost objectives.
• Establish and maintain effective relationships with supervisors, managers, and contracting officials to gain confidence and cooperation on IT project matters.
• Research trends in state-of-the-art technology and services, developing special adaptations to satisfy specific requirements and resolve issues.

Requirements

Conditions of employment:

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check.
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level (time-in-grade requirement).
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to specific provisions.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This is a Cyberspace Workforce position (Knowledge Manager, proficiency level Intermediate). The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must include:

• Acting as an IT Project Manager or technical lead overseeing enterprise IT systems and applications (e.g., NEN/Nautilus, FlankSpeed).
• Developing IT project plans, Statements of Work (SOWs), and milestones for system integrations, migrations, or technology refreshes.
• Performing maintenance and developing collaborative command portals (e.g., SharePoint).
• Utilizing programming/scripting languages (e.g., JavaScript, PowerShell, VBScript) and database management tools (e.g., SQL, MS Access) to support system operations and resolve technical issues.

Your experience must reflect skill in the following areas:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency includes ensuring and managing systems resources including performance, capacity, availability, serviceability, integrity, efficiency, and recoverability.
• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. IT-related experience demonstrating this competency includes administering the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.
• Oral Communication: Expresses information effectively, taking into account the audience and nature of the information. IT-related experience demonstrating this competency includes recommending resolutions to problems, preparing and presenting reports and plans, and coordinating projects to meet future needs.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency includes resolving hardware/software interface and interoperability problems.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.