Information Technology Manager

Responsibilities

• Identify operational requirements for reliable, scalable, and secure HR and Finance application services and establish appropriate measures to meet business commitments.
• Identify resource requirements (people, vendors, technology, and processes) to support current and future HR and Finance application needs aligned with business strategy.
• Provide application operations perspective and collaboration in ITS and business strategic planning, particularly related to HR technology roadmaps.
• Oversee day-to-day HR and Finance application support and enhancement operations, including incident management, service requests, problem management, and vendor coordination.
• Create and maintain a business-aligned, service-oriented culture focused on reliable application services and customer satisfaction.
• Monitor budgetary performance and take action to address changes in plans or priorities.
• Create business cases for projects originating out of the work group, and identify budget impacts of proposed projects.
• Ensure that standard operating procedures are aligned with needs of business and are documented, communicated, and kept current.
• Implement sound financial management, including asset management, financial metrics, and operational metrics as tools for continuous improvement.
• Evaluate vendor proposals and manage related outsourcing contracts and service levels, as appropriate.

Qualifications

• Bachelor's degree required (Information Technology, Business or Engineering degree preferred).
• Minimum of five (5) years of experience supporting enterprise business applications.
• At least three (3) years in an IT or application leadership role managing teams or vendors.
• Preferred: Experience with Oracle Fusion HCM and integrated systems.
• Strong business insight and strategic planning skills.
• Results orientated and the ability to lead teams.
• Working knowledge of ERP and enterprise application integration patterns across HR, Finance, and Supply Chain domains sufficient to lead support teams and partner effectively with business stakeholders.
• Knowledge of Oracle Fusion ERP and HCM or similar SaaS platforms (preferred).
• Experience operating in an Agile or product-aligned application support model, balancing day-to-day operational support with planned enhancements using backlog management, sprint ceremonies, and continuous improvement practices.
• Demonstrated organizational and planning skills are also required.
• Active listening skills and effective communication including an openness to diverse input and feedback.
• The ability to travel up to 15%.