Information Technology Manager

Main Duties and Responsibilities

• Manage the day-to-day operations of our IT team, including the helpdesk, network, servers, computers, and cloud services, making sure everything runs reliably and employees get timely support.
• Develop and maintain a practical technology plan that supports company goals, keeps our systems up to date, and identifies opportunities to improve or simplify how we use technology.
• Oversee the rollout and ongoing management of business software systems, making sure projects stay on track, within budget, and that employees are trained and ready before go-live.
• Manage the relationship with third-party IT service providers, including service expectations, contract negotiations, performance monitoring, issue escalation, and ongoing coordination to ensure timely, high-quality support aligned with business needs.
• Maintain backups and a clear recovery plan so the business can keep running if something goes wrong with our systems; test these plans at least once a year.
• Monitor system performance and respond quickly when IT issues arise, identifying the root cause to prevent problems from happening again.
• Create and enforce basic security policies to protect company data, meet industry regulations, and make sure employees know how to stay safe online.
• Stay current on compliance requirements relevant to our industry and serve as the IT point of contact during internal and external audits.
• Manage the IT budget, track all company devices and software licenses, and keep accurate records of our technology assets.
• Lead, support, and develop the IT team; set clear goals, conduct performance reviews, and work closely with other departments to understand and meet their technology needs.

Skills and Abilities

• Understands what the business needs and figures out how technology can help get there.
• Understands how IT systems and networks work and fit together.
• Familiar with the rules and regulations that apply to our industry.
• Able to manage IT projects and deliver results on time and within budget.
• Able to lead, motivate, and develop an IT team.
• Able to explain technical topics in plain language to non-technical staff and managers.
• Keeps IT operations running smoothly with clear processes and good documentation.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• 5+ years of IT experience, with at least 2 years in a supervisory or team lead role.
• Experience helping roll out or manage business software systems.
• Good understanding of networks, servers, and cloud services like Microsoft 365 or Google Workspace.
• Experience working in a regulated or compliance-focused industry is a plus.
• Basic familiarity with data privacy and security rules (such as HIPAA) is helpful.
• Experience managing an IT budget and working with outside vendors.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

• CompTIA A+, Network+, or similar IT certifications.
• Experience supporting manufacturing or healthcare technology environments.
• Familiarity with common business software like Microsoft Dynamics 365 or similar platforms.
• Experience in a healthcare or regulated environment.
• Experience supporting company growth or office expansions from an IT perspective.