Information Technology Manager

Responsibilities

• Plan, organize, and manage daily IT operations, including networks, servers, endpoints, cloud services, and business applications, to maintain high availability, security, and performance.
• Optimize existing systems, identifying opportunities to improve reliability, reduce technical debt, and enhance operational efficiency.
• Oversee and enhance core IT processes, including incident management, system implementation, configuration, maintenance, and monitoring of IT infrastructure, including backup, recovery, and disaster recovery procedures.
• Manage and develop IT staff and/or vendors, including workload planning, performance management, and professional development to ensure high-quality service delivery.
• Partner with internal stakeholders to understand business needs and translate them into technical requirements, roadmaps, and project plans that support USADA’s anti-doping programs, education, and operations.
• Manage and execute IT projects across the full lifecycle, including requirements gathering, solution evaluation, implementation, testing, deployment, and post-implementation support.
• Establish, document, and maintain IT policies, standards, and procedures for security, access control, data protection, incident response, and asset management.
• Administer core enterprise systems such as identity and access management, email and collaboration platforms, business applications, and data integrations.
• Maintain confidentiality at all times.
• Provide user support, training, and communication to ensure effective adoption of systems and adherence to IT policies.
• Stay current on emerging technologies, cybersecurity trends, and industry best practices, and recommend improvements that enhance USADA’s technology posture and capabilities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field, or an equivalent combination of education and relevant experience.
• Five or more years of progressively responsible experience in IT, including experience administering networks, servers, and enterprise systems in a production environment.
• Demonstrated experience in IT management or team lead role, including planning work, setting priorities, and coordinating multiple concurrent initiatives.
• Strong knowledge of current IT infrastructure, operating systems, networking concepts, and enterprise security practices, including backup and recovery, access control, and monitoring.
• Experience implementing, configuring, and testing IT solutions, including both on-premises and cloud-based technologies and endpoint management.
• Proven ability to manage IT projects through the full development and implementation lifecycle, including requirements gathering, vendor coordination, testing, and deployment.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and make sound decisions under pressure.
• Effective verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and nontechnical stakeholders.
• Demonstrated ability to build collaborative relationships, provide high-quality customer service, and work effectively across departments.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a dynamic environment.

Qualifications

• Commitment to integrity, respect, fairness, and the mission of supporting clean sport and athlete well-being.
• Ability to work flexible hours and travel as needed.
• Moderate proficiency in MS Programs (Word, Excel, Outlook, etc.).
• Experience working in or with sports organizations, anti-doping programs, or related fields such as sports science or sports governance.
• Experience supporting or managing systems in highly regulated, data-sensitive environments (for example, health, research, or compliance-focused organizations).
• Advanced degree in information technology, information systems, or a related field, or a business degree with a technology concentration.
• Relevant professional certifications such as PMP, ITIL, CISSP, CISM, or cloud platform certifications.
• Hands-on experience with modern identity management, API integration, data analytics, or business intelligence tools that support program operations and reporting.
• Demonstrated success introducing technology innovations, process improvements, or automation that improved service quality, efficiency, or security.

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance