Information Technology Manager

Why Join KaiWell-funded

With $125M raised, we have the capital, runway, and resolve to rebuild cybersecurity from first principles. Proven: We've earned the trust of Fortune 500 and Global 1000 companies, and we're just getting started. Their confidence in Kai reflects what we've built: an AI-powered cybersecurity platform that performs at the scale and speed the enterprise demands.

Experienced founders: Our founding team consists of second-time entrepreneurs, each with over 20 years of experience in the cybersecurity industry. Their proven expertise and vision drive our ambitious goals.

World-class leadership team: Our Heads of AI, Engineering, and Product bring extensive experience from some of the world’s most influential companies, ensuring top-tier mentorship, direction, and vision.

Frontier AI Applied Research Team: Our researchers operate at the leading edge of agentic AI systems, translating breakthrough capabilities into real-world cybersecurity applications.

Generous compensation: We offer highly competitive salaries, equity options, and a supportive work environment. Your contributions will be valued and rewarded as we grow together. The Role

Responsibilities

• Corporate IT Operations

• Own the day-to-day health, reliability, and efficiency of the company's internal IT environment
• Administer and optimize the Microsoft 365 tenant, including Outlook, Teams, SharePoint, OneDrive, and associated services
• Manage Microsoft Entra ID (Azure AD), including user provisioning, group policies, conditional access, MFA enforcement, SSO configurations, and app registrations
• Maintain and continuously improve Jamf Pro MDM policies, configuration profiles, update policies, compliance baselines, and automated workflows across the macOS fleet
• Support Enterprise Security with corporate IT security posture hardening — working hand-in-glove with the Security team
• Own network and office IT infrastructure, including Wi-Fi, VPN, and related tooling
• IT Asset Management
• Maintain a complete, accurate inventory of all hardware and software assets across the organization
• Manage the full hardware lifecycle — procurement, registration, deployment, refresh, and secure disposal of MacBooks and peripherals
• Administer software license tracking and ensure compliance across all SaaS and on-premise tools
• Develop and enforce policies for asset assignment, use, and return
• Hardware & Software Procurement
• Evaluate, recommend, and procure IT hardware (MacBooks, accessories, AV/conferencing equipment) and software licenses
• Manage vendor relationships and ensure cost-effective procurement aligned with budget
• Partner with Finance on purchase orders, budgeting, and IT spend forecasting
• Vet and onboard new software tools in coordination with Security and Legal teams
• Employee Onboarding & Offboarding
• Design and own a seamless, repeatable IT onboarding experience — from hardware provisioning and Jamf enrollment to M365 account setup, Entra ID provisioning, and access grants
• Partner with HR and department leads to ensure new hires are fully equipped and productive on Day 1
• Execute thorough, auditable offboarding procedures, including timely account deprovisioning in Entra ID, MDM unenrollment, hardware retrieval, and license reclamation
• Maintain and improve runbooks and checklists for both workflows
• IT Help Desk
• Serve as the primary escalation point for IT support, handling hardware, software, connectivity, and account-related issues
• Define SLAs for help desk response and resolution, and track performance against them
• Build and maintain a self-service knowledge base to reduce repeat ticket volume and empower employees
• Evaluate and implement a ticketing/ITSM platform if not already in place

Must Haves

• An ownership mentality that places the well-being of the company, our customers, and teammates at the forefront of everything the role does
• Startup experience and hustle — preferably a successful zero-to-one environment
• 7+ years of IT experience, with at least 2 years in an IT Manager or Senior IT Administrator role
• Deep, hands-on expertise with Jamf Pro — configuration profiles, policies, smart groups, patch management, and zero-touch deployment
• Strong proficiency in Microsoft 365 administration: Exchange Online, Teams, SharePoint, Intune, and licensing management
• Solid experience with Microsoft Entra ID (Azure AD): SSO, conditional access, MFA, RBAC, and application provisioning
• Demonstrated experience managing a macOS-first endpoint environment
• Strong understanding of IT security principles, endpoint hardening, and least-privilege access
• Proven ability to build and document scalable IT processes and runbooks
• Excellent communication skills and a customer service orientation toward employees

Nice to Haves

• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or FedRAMP as they apply to corporate IT
• Experience with Zero Trust Network Access (ZTNA) frameworks and context-aware access platforms (e.g., Zscaler, Cloudflare Access, or equivalent)
• Experience with privileged access management (PAM) tools (e.g., CyberArk, BeyondTrust, or equivalent)
• Experience rolling out AI productivity tools (e.g., Claude, Microsoft Copilot, or equivalent), including policy development and user training
• Experience with ITSM/ticketing platforms (e.g., Jira Service Management, Zendesk, or similar)
• Scripting or automation experience (Bash, Python, or PowerShell) for IT workflow automation
• Relevant certifications: Jamf Certified Admin, Microsoft 365 Certified: Administrator Expert, CompTIA Security+, ITIL Foundation, or equivalent

Work Location

This is a 5-day-a-week in-office role based in North San Jose, CA.