Information Technology - IT Service Specialist

The Role

As the IT Service Specialist, you will:

• Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
• Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
• Triage and fulfill all technology related requests within defined SLAs
• Collaborate with cross-functional teams to coordinate the response to major IT incidents and minimize impact on end users and business operations
• Identify underlying issues to prevent recurring incidents
• Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday

Qualifications

The IT Service Specialist has:

• Proven skills, certifications, education, and/or experience
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

Compensation

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy. The range for roles at this level is $50,000-$150,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

Perks

• Product Discount
• Baby Leave Program
• Aritzia Virtual Wellness
• Aspirational Workplace
• Dry-cleaning, hotel and restaurant discounts
• Self-care promos
• On-site medical care