Information Technology Intern

Pay

$12.77 - 15.00 per hour
Internship is 12 months and approximately 30 hours/week.
This internship is a program of learning and job experience for job seekers who have a documented disability.

About the role

This is a 12-month program of learning and job experience for job seekers who have a documented disability.

Responsibilities

• Support IT asset Inventory.
• Responsible for set up of new systems and rebuild of old systems.
• Set up end user profiles.
• Install/configure software and firmware updates.
• Contact vendors for hardware support.
• Schedule and deploy systems to end users.
• Aid end users with logging to systems.
• Enter support tickets and answer phones.
• Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.

Qualifications

• A High School Diploma or a General Equivalency Diploma (GED) required.
• Knowledge of basic computer hardware, including installation and troubleshooting.
• Experience with desktop Windows 10 and server operating systems.
• Proficient written and oral communication skills.
• Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Good customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Physical Demands

• Regularly talk or hear.
• Frequently stand; use hands and arms; climb or balance; stoop and kneel.
• Occasionally lift and/or move up to 75 pounds.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Work Environment

• The noise level in the work environment is usually quiet.