Information Technology Intern

About the role

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity.

Key Responsibilities

• Provide basic Tier 1 support for employee workstations, printers, Wi-Fi, account access, Zoom, Slack, and Google Workspace questions
• Triage help desk tickets, gather relevant details, document troubleshooting steps, and escalate issues appropriately
• Aid with employee setups, monitor/dock/peripheral configuration, conference room checks, and general office IT readiness
• Manage information technology assets by updating inventory records for laptops, monitors, and related equipment
• Aid with onboarding and offboarding preparation, including staging equipment, preparing desks, collecting returned hardware, and updating checklists under supervision
• Support IT operations such as hardware audits, equipment organization, software rollout tracking, and process cleanup

Who You Are

• College student, ideally pursuing a degree in IT, computer science, or a related field
• Basic familiarity with macOS and Windows
• Strong communication skills and a helpful, professional attitude
• Good organizational skills and attention to detail
• Willingness to learn, ask questions, document work, and follow established procedures
• Ability to work onsite in the NYC office 15-20 hours per week
• Basic understanding of networking, MFA, SaaS applications, computer hardware, or endpoint management is a plus
• Prior customer service, helpdesk, campus IT, retail tech, or troubleshooting experience is a plus

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

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