Information Technology Infrastructure Manager - Systems Supervisor

About the Role

The Minnesota State Lottery is seeking a talented supervisor in our Information Technology (IT) department. The position is responsible for the design, planning, implementation, and maintenance of all Minnesota Lottery hardware infrastructure, network and desktop systems. The position is responsible for assisting in the creation and development of hardware and software purchases and budgets, security, network, and disaster recovery plans, policies and procedures. The incumbent in this position will lead a team of infrastructure engineers and technicians, providing guidance, monitorship, and fostering a collaborative work environment. The ideal candidate will have hands-on experience with managing and troubleshooting complex infrastructure systems, as well as strong leadership and communication skills.

Responsibilities

• Manage network architects and engineers, cloud architects/engineers and systems engineers to ensure all infrastructure related tasks are completed timely and accurately.
• Responsible for planning and budget of $2M and strategic planning.
• Lead the development and implementation of an Infrastructure that meets agency needs, Aware of current technology threats and Cybersecurity best practices to protect against penetration.
• Developing a Cloud migration road map.
• Develop policies and procedures for Infrastructure; recommend systems controls and security measures.
• Troubleshoot and resolve infrastructure-related issues in a timely manner
• Manage vendor relationships critical to Minnesota State Lottery (MSL) Infrastructure environment.
• Miscellaneous projects and other duties as assigned.

Minimum Qualifications

Position requires a minimum of four (4) years of experience working in IT infrastructure or IT infrastructure management, providing development, support, and maintenance of new or existing technology systems, applications, data and security. Experience must include:

• Two (2) years of lead work or supervisory experience.
• Experience working in a complex IT Infrastructure environment including network, cloud, database, storage, backup, hypervisors, and virtual servers.
• Expert knowledge of network, firewalls, load balancers, hypervisors, servers, storage and backup & recovery services.
• Hands-on experience with servers, load balancers, firewalls, and other infrastructure technologies.
• Excellent human relations and collaboration skills to effectively lead and work with individuals and work teams.
• Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.

Note: An associate's degree in information technology or a related field may substitute for six (6) months of experience a bachelor's degree may substitute for one (1) year of experience; master's degree may substitute for eighteen (18) months of experience; Doctorate degree may substitute for two (2) years of experience.

Preferred Qualifications

• Bachelor's degree or higher in Information Technology or related field.
• Experience with cloud-based infrastructure (e.g., AWS, Azure).
• Experience managing a workforce in a hybrid environment.
• Proficiency in creating strategic roadmaps and establishing priorities within a continuously evolving system environment.
• Experience planning, budgeting, and procuring hardware and software.
• Supervisory experience or managerial experience which includes oversight of staff. (e.g., selection, orientation, training, coaching, performance management, etc.)

Additional Requirements

This position requires successful completion of the following:

• The Minnesota State Lottery will conduct a criminal background check and fingerprint check at the time of job offer for all prospective new employees.
• The Minnesota State Lottery cannot hire any person who's been convicted of a felony or a crime involving fraud or misrepresentation within five years of employment or who's ever been convicted of a gambling-related offense.
• Employment Reference Checks (includes review of personnel file for current and former State of Minnesota employees)
• SEMA4 Records Check (for current and former State of Minnesota employees)
• Driver's License Records Verification.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Support to help you reach your career goals: Training, classes, and professional development.
• Tuition reimbursement.
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance. Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

This response is AI-generated, for reference only.