Information Technology Help Desk Support

About the role

This position combines Tier 1–2 IT support with technology support for trials, hearings, arbitrations, mediations, and other legal proceedings.

Responsibilities

• Provide onsite and remote support for laptops, desktops, mobile devices, printers, software, and peripherals
• Troubleshoot and resolve help desk incidents, escalating complex issues as needed
• Support Active Directory, Microsoft 365, SharePoint, OneDrive, Teams, Citrix, VPN, Zoom, and Webex
• Set up and support trial war rooms, courtroom presentation systems, and remote proceeding environments
• Operate presentation and AV technology during live and virtual proceedings
• Support courtroom exhibits, demonstratives, video conferencing, and related litigation technology
• Maintain technical documentation, equipment inventories, and knowledge-base resources
• Provide occasional after-hours, on-call, and travel support for legal proceedings

Qualifications

• 2+ years of hands-on IT support experience; law firm or professional services experience preferred
• Experience supporting Windows workstations and Microsoft 365 environments
• Familiarity with TrialDirector, OnCue, Sanction, or similar trial presentation tools
• Experience with document management systems such as NetDocuments preferred
• Strong Microsoft Office and Adobe Acrobat skills
• Basic networking, hardware troubleshooting, and AV/video conferencing experience
• CompTIA, Microsoft, or similar technical certifications are a plus
• Excellent troubleshooting, communication, customer service, and organizational skills
• Ability to perform effectively in fast-paced, time-sensitive environments