Information Technology - Help Desk Analyst II 130-1014

About the Role

Responsible for maintaining and supporting the Help Desk and new systems, including network installations, personal computer support and maintenance, and infrastructure development. Provides support for Telecommunications functions such as PBX and associated peripheral devices, routers, and switches.

Responsibilities

• Maintain Help Desk and provide support to users in resolving software and hardware problems.
• Develop training materials and conduct user training.
• Support and manage telecommunications, network, and security equipment, including PBX, routers, and switches.
• Perform network administration, including installation and configuration of new personal computers.
• Research new technologies and development tools, and recommend their implementation.
• Handle security administration: create/modify user logins, grant permissions, and manage access to data.
• Serve as a Provider Relations contact for security requests.
• Evaluate and recommend hardware and software alternatives for users.
• Install and maintain electronic information processing equipment, such as personal computers, backup units, memory upgrades, network cards, and scanners.
• Perform other job-related duties as assigned.

Requirements

• Associate’s degree in Computer Science/Engineering discipline, A+, N+ Certification, or equivalent related experience.
• Minimum of two years of related systems experience.
• Successful completion of a Health Care Sanctions background check.

Skills

• Knowledge of LAN/WAN networking systems and concepts.
• Proficient in Microsoft software.
• Excellent hardware and software troubleshooting skills.
• Strong problem-solving and organizational abilities.
• Ability to communicate technical information clearly and concisely to users.
• Ability to maintain highly confidential information.
• Strong teamwork skills in a fast-paced environment.
• Excellent oral and written communication skills.