IT - HELP DESK ANALYST II

Duties And Responsibilities

• Receive and process employee IT requests via phone, support ticket, and walk-in.
• Provide both remote support and physical desk onsite support as required.
• Using IT ticketing system to document, prioritize, and track requests.
• Diagnose hardware and software problems escalated from Help Desk Analyst I.
• Repair and upgrade PC hardware and software.
• Install/configure new computers and VoIP phones.
• Troubleshoot printers, scanners, copiers.
• Maintain inventory of equipment and supplies.
• Provide quotes and assists in hardware/software purchasing requests
• Monitors systems and performance alerts

About Mountain View

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice. Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day.

Qualifications

• Education/Certification: Associates Degree in related field, Industry certifications (i.e. A +, Network+, Microsoft Cisco).
• Experience: 3-5 years in related field. 2-3 years of Health Care Experience.
• Experience troubleshooting and supporting Microsoft Office Suites.
• Advanced understanding of Active Directory.
• Equipment/Technology: Microsoft Technologies (Server/Client), ITIL based support methodologies
• Interpersonal: Ability to interact with all personality types.
• Performance: Ability to systematically troubleshoot complex problems.