Help Desk Analyst II

About the role

Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users
• Troubleshoot hardware, software, and user account issues
• Assist with workstation deployments, upgrades, and replacements
• Support user onboarding, offboarding, and access requests
• Troubleshoot connectivity, authentication, and application-related issues
• Document incidents, resolutions, and support procedures
• Collaborate with other IT team members to resolve complex issues
• Deliver professional and customer-focused support to end users

Qualifications

• 3+ years of IT Support, Help Desk, Desktop Support, or Technical Support experience
• Experience troubleshooting Windows-based workstations and common end-user technology issues
• Familiarity with Active Directory, user account administration, and authentication troubleshooting
• Experience diagnosing network connectivity issues
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities

Preferred Qualifications

• Experience providing Tier 2 support in a business environment
• Experience with ticketing systems
• Exposure to Microsoft 365 administration and support
• Experience supporting small to mid-sized user populations

Benefits

• Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract
• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals
• Eligible to enroll in the company 401(k) plan

Pay

Up to $31.00/hour

Schedule

40 hours weekly, Monday through Friday