Information Technology Help Desk Analyst

About the role

This position will work under general supervision of the Help Desk/Lead to provide technical and informational assistance and guidance to customers/end-users. They will be supporting technology for approximately 350 endpoints.

Responsibilities

• Technical support for legislative computer systems, either in-person or remotely.
• Support State Senators on the floor while the Legislature is in session.
• Manage the incident lifecycle using the Legislative ticketing system, ensuring rapid and resolution of user issues.
• Install new and/or update laptops, printers and peripherals and client software.
• Reset passwords.
• Enforce compliance with security policies and other standards.
• Manage the full hardware lifecycle for 350 endpoints, from deployment and inventory tracking to secure decommissioning.
• Develop, enhance and maintain documentation for the Legislative Technology Center.
• Keep current on trends, developments, innovations and equipment used.
• Upon request, provide research on technical products.
• Assists in creating training materials.
• Provide other duties as assigned.

Requirements/Qualifications

• Minimum Qualifications: Associate degree or equivalent vocational technical training in computer science, data processing operations, information technology, information management systems or network.
• Relevant work experience may substitute on a year-for-year basis.
• At least two years' experience installing and using software applications, operating data processing systems, or instructing others in the use of applications or systems.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.