IT Help Desk Analyst

About the role

We are seeking a motivated and customer-oriented IT Help Desk Analyst to join our dynamic IT support team. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for providing high-quality technical assistance to our internal users. As an IT Help Desk Analyst, you will play a pivotal role in ensuring the smooth operation of our organization's technology infrastructure, contributing to an excellent end-user experience, and helping the team deliver the JRW Commitment. This role will report to the Information Systems Manager.

Responsibilities

• Provide first-level technical support to end-users in-person or via phone/e-mail/chat diagnosing and resolving hardware, software, and network-related issues.
• Guide users through troubleshooting steps, providing clear and concise instructions to resolve