IT Help Desk Analyst
The Opportunity
At Integra, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
What you will do?
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance
- Helps to implement and maintain ConnectWise Manage and control solutions
- Works closely with Cybersecurity team to maintain and rollout tools
- Helps in the preparation of new devices or reimage existing devices (estimated of 3 or less new devices per week)
- Maintains updated inventory of devices in our Inventory tracking system
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Improves client references by writing and maintaining documentation
- Participates in development of client training programs by identifying learning issues and recommending instructional language
- Accommodates client disabilities by recommending devices and techniques
- Improves system performance by identifying problems and recommending changes
- Updates job knowledge by participating in educational opportunities and maintaining personal networks
- Follows up with customers to ensure satisfactory service
Required Qualifications
- High school diploma, GED, or equivalent
- Familiarity with MS Windows, Office, and Microsoft 365
- Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues
- Exceptional proficiency with Microsoft Windows operating systems
- Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus
Preferred Qualifications
- Prior information technology or systems administration experience preferred
- Network related certification is a plus
- Familiarity with ERP systems is a plus
How We Support You
We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.
- Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions
- Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being
- Security and peace of mind – Life and disability insurance programs that provide protection when it matters most
- Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs
- Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance
- Investing in your growth – Education assistance and tuition support to help you build skills and advance your career
- Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence
About the Role
We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.
Benefits
We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.
Schedule
We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.
Pay
We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.