IT Help Desk Analyst
O2 Technologies,Inc · Conyers, GA · 2 mo ago
On-siteInformation TechnologyContract
Responsibilities
- Handle high-volume inbound calls for customer support
- Manage DDS Online Services accounts
- Perform identity verification and credential issuance
- Issue digital driver’s licenses
- Process driver’s license transactions
- Maintain accurate documentation and records
- Identify opportunities for process improvement
- Communicate effectively with stakeholders
- Collaborate across functions to resolve customer issues
Skills
- Proficiency with Windows 11
- Microsoft Office / Office 365
- Standard business software
- Help desk ticketing systems
- Remote desktop troubleshooting
- Basic PC troubleshooting
Requirements
- High School Diploma or GED
- Background in Information Technology, Computer Science, Business Administration, or Public Administration
- Experience in government/public sector, licensing & credentialing, call center operations, or IT support services