IT Help Desk Analyst

Location: Wichita Falls, TX / Amarillo, TX Area

About the role

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees remotely and in person, guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. This role sits at our construction project sites in between Amarillo and the Wichita Falls area.

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, and in person
• Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance
• Help to implement and maintain ConnectWise Manage and control solutions
• Work closely with Cybersecurity team to maintain and rollout tools
• Help in the preparation of new devices or reimage existing devices (estimated 3 or fewer new devices per week)
• Maintain updated inventory of devices in our Inventory tracking system
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Improve client references by writing and maintaining documentation
• Participate in development of client training programs by identifying learning issues and recommending instructional language
• Accommodate client disabilities by recommending devices and techniques
• Improve system performance by identifying problems and recommending changes
• Update job knowledge by participating in educational opportunities and maintaining personal networks
• Accomplish information systems and organization mission by completing related results as needed
• Follow up with customers to ensure satisfactory service

Requirements

• Excellent problem-solving skills, phone skills, and customer service skills
• Familiarity with Microsoft 365 user/group/email/license administration
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues
• Excellent verbal and written communication
• Exceptional proficiency with Microsoft Windows operating systems
• Familiarity with MS Windows, Office, and Microsoft 365
• Familiarity with ERP systems is a plus
• High school diploma, GED, or equivalent
• Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus
• Prior information technology or systems administration experience preferred
• Network related certification is a plus

Benefits

• Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions
• Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being
• Security and peace of mind – Life and disability insurance programs that provide protection when it matters most
• Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs
• Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance
• Investing in your growth – Education assistance and tuition support to help you build skills and advance your career
• Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence

About Integra

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability—helping our clients build and operate the mission-critical infrastructure that powers today’s digital world.

Integra is a vertically integrated company—owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement—because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.