IT Help Desk Analyst

IT Help Desk Technician - Hybrid - 3 days onsite, local candidates only please Up to $75,000 in base depending on experience and skills You will be part of a team that owns level 1 and 2 support across the organization. Our environment has PCs (with some Macs), Windows OS, Azure, Intune, O365/M365 full product stack and Windows Servers. You will be responsible for issue resolution and tracking of infrastructure support, with a focus on Azure and Intune. Your day will include supporting/resolving desktop issues, software updates, new hardware and any system configuration needs. In this role you will work with every level of individual at the company resolving tickets that come in via phone or email through our ticketing system. There will be 20% travel in this position You must have at least 2 years of Help Desk support in a large company and enjoy problem solving and customer service. All team members participate in a week of on call hours every 7 weeks.What You Need for this PositionRequirements: - Associates degree, preference for a Bachelor's degree in Computer Science or related field is required - 2+ years of Help desk experience level 1 and 2, in a large company - Strong experience with Azure and Intune is required - Strong experience with the O365 suite is required - Must have scripting experience, preferably Powershell - Knowledge of computer hardware specifically laptops, desktops and printers - Experience with desktop operating systems, including MS Windows 11 & Mac OS (and its recent variants e.g. Big Sur, Monterey, etc.) - Telephony support - Zoom, Teams etc. - Intune experience, understanding how policies, configuration profiles and applications are pushed to endpoints, trigger manual syncs and evaluate device compliance - Windows Autopilot - Familiarity with cloud-provisioning workflow regarding new machine rollout - Azure AD/ Entra ID - basic identity management, group memberships and understanding how conditional access or MFA impacts user access - Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection. BenefitsVacation/PTO Medical Dental Vision 401kProfit Sharing Bonus Email Your Resume In Word To Rhona.Kannon@CyberCoders.com Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1991922L955 -- in the email subject line for your application to be considered. Rhona Kannon - Principal Director For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role. This job was first posted by CyberCoders on 07/13/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements. Copyright © 2026 Everforth, Inc. All rights reserved.