IT Help Desk Analyst

Responsibilities

• Help Desk Support
• Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up.
• Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices.
• Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close.
• Manage and close tickets in Cyrq’s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base.
• Systems and Infrastructure Support
• Support Microsoft 365 environment user provisioning and access.
• Manage full employee IT (hardware / software) lifecycle (new user to deprovisioning).
• Maintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites.
• Coordinate with building management and vendors for connectivity, cabling, and peripheral needs.
• Document procedures, configurations, and recurring issues for knowledge base.
• Support conference room AV/technology setups.

Requirements

• High school diploma or equivalent.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred.
• 1 or more years of experience in a help desk, desktop support, or IT support role.
• Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365.
• Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN).
• Familiarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred.
• Experience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment.
• Exposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar).
• Experience with Acronis or similar enterprise backup solutions.
• Valid driver’s license and acceptable motor vehicle record.
• Able to complete domestic travel, up to 5%.
• Strong written and verbal communication skills; able to explain technical concepts to non-technical users.
• Able to sit, for long periods of time.
• When on plant locations: Able to walk moderate distances over uneven ground.
• Able to tolerate remote environments, indoor / outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT.
• Able to don all forms of required Personal Protective Equipment.
• Able to lift up to 30 pounds.

Qualifications

• None specified

Skills

• Technical troubleshooting skills
• Knowledge of Microsoft 365 and Windows 10/11
• ERP and ticketing system experience
• End-user support and IT asset management
• Security awareness and endpoint protection
• Backup and disaster recovery
• Communication and interpersonal skills

Benefits

• Multiple medical, dental, and vision plans
• 401(k) with an immediate 5% company match and no vesting requirement
• Annual bonus program
• Company paid short- and long-term disability insurance
• Pay holidays
• Paid time off
• Paid parental leave
• and more

Pay

N/A

Schedule

N/A