IT Help Desk Analyst
Ensign Services · Dallas, TX · 3 wk ago
On-siteInformation Technology$20–$22/hrFull-time
About the role
The IT Help Desk Analyst position focuses on responding to incoming support phone calls and addressing tickets in the support queue. Responsibilities include troubleshooting remote desktops, laptops, printers, and other hardware peripherals; assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment; helping users access key clinical and financial applications like PointClickCare, Net Health, and Workday; and performing other IT support tasks as needed.
Responsibilities
- Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
- Aid users in resolving issues related to email, data, and productivity applications within a Citrix environment.
- Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
- Assist with other IT support responsibilities, as needed.
Requirements
- 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
- Strong troubleshooting skills with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
- Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
- Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
- Ability to be proactive in day-to-day responsibilities and work with minimal supervision.
- Ability to prioritize, multitask, and work under time constraints.
- Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
- Ability to be flexible and adapt to changes in regard to expectations and the organization.
- Ability to hold peers accountable for and work as a team to achieve success.
Preferred Qualifications
- Pre-employment criminal background screening required.
What We Offer
- Medical/dental/vision coverage.
- Company-provided life insurance.
- 401(k) with company match.
- Sick/vacation plans.
- Learning Management System and training sessions.
Additional Information
- We are an equal opportunity employer.