IT Help Desk/Analyst

Position Summary

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career and is eager to learn, develop technical skills, and grow within a hands-on IT environment. You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise applications. Training and mentorship will be provided. This is a fully onsite position allowing for hands-on experience with systems and direct interaction with end users.

Responsibilities

• Serve as first point of contact for IT support requests (phone, email, ticketing system and in-person).
• Troubleshoot hardware and software issues on: PCs, laptops, printers, and mobile devices.
• Set up and deploy new equipment for employees.
• Create, modify, and disable user accounts.
• Document issues and resolutions.
• Aid with IT projects and system improvements.
• Work with vendors to resolve technical issues.

Qualifications

• Associate's degree in IT, Computer Science, or related field.
• Strong interest in IT and technology.
• Good problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Basic Technical Knowledge Required

• Windows 10/11
• MS Office (Word, Excel, Outlook, PowerPoint, OneNote)
• Basic understanding of networking concepts (IP Addressing, DHCP)

Nice to Have (Will Train)

• Active Directory / user account management
• Powershell or scripting
• VMware or virtualization concepts
• Cisco IOS
• Visual Studio

Application Instructions

Apply Online

POINTE PRECISION INC
2675 Precision Dr
Plover, WI 54467