Help Desk Tech/Analyst II

About the role

We are seeking a Help Desk Tech/Analyst II to provide Tier II support within the oil and gas industry. This role is responsible for application and desktop support services, serving as the initial point of contact for all IT-related problems. The position requires strong technical abilities for troubleshooting PCs, networks, phones, and printers, as well as excellent communication skills to support business users and pipeline operators effectively.

Responsibilities

• Provide in-person, desk-side, and remote support to business users for PC, network, phone, and printer hardware and software.
• Troubleshoot issues with mobile devices, including iPhones, and handhelds.
• Serve as the primary point of contact for troubleshooting all IT-related problems.
• Participate in technology refresh projects and desktop/laptop imaging.
• Perform hardware and software application maintenance and support.
• Manage asset management requirements and comply with IT standard processes, procedures, and security policies.
• Cookordination resolution activities, acting as the single point of contact for end-users.
• Communicate with field personnel, such as pipeline operators, and relay information to operational leadership.
• Travel up to 20% to support field resources in other locations.

Requirements

• Experience in a Tier II helpdesk support role.
• Proven ability to troubleshoot PC hardware, Windows operating systems, phones, and printers.
• Experience with desktop/laptop imaging, hardware/software maintenance, and remote support.
• Understanding of Active Directory administration, including group policy and user provisioning.
• Demonstrated customer service skills with the ability to communicate professionally with business users.

Qualifications

• A Bachelor's degree in Information Technology or an Associate's degree is valued, but extensive experience will also be considered.

Skills

• MS Office 365, Microsoft Teams, Windows 10
• PXE for imaging computers
• Edge, Internet Explorer
• Active Directory
• iPhone support
• Citrix, Remote Assistance, Remote Desktop
• HP Desktops/Laptops, Multi-Function printers
• Experience with ITIL-focused ticket management tools; ServiceNow experience is a plus.
• Experience providing IT support within the oil and gas industry.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on project needs.

Contact

To apply for this job, please send your information and resume to [email protected] or call us at our Cork office +353 21 2330 150.