Help Desk Technician / Analyst 2

About the role

We're seeking a customer-focused Help Desk Technician to provide desktop and application support to our clients.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person visits
• Diagnose and resolve hardware and software issues
• Document and track incidents and resolutions using ticketing systems
• Perform routine maintenance on equipment and software
• Train users on new technologies and software applications

Requirements

• High school diploma or equivalent
• At least 1 year of relevant IT support experience
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Basic knowledge of Windows operating systems and common software applications

Qualifications

• CCENT or CCNA certification preferred
• Experience with network troubleshooting tools and protocols
• Knowledge of Microsoft Office Suite

Skills

• Technical proficiency with Windows operating systems
• Ability to troubleshoot and resolve complex technical issues
• Effective communication and customer service skills

Benefits

• Competitive compensation package
• Flexible work schedule
• Professional development opportunities

Pay

$20 - $25 per hour

Schedule

Monday through Friday, 8:00 AM - 5:00 PM