Help Desk Analyst 2

About the role

We are seeking a customer-focused IT Support Technician to provide hands-on and remote technical support for end users across a fast-paced enterprise environment. This individual will serve as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, network, mobile device, and application support requests. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a passion for helping users resolve technical challenges efficiently.

Location: Battle Ground, WA. Application deadline: Oct 8, 2026.

Responsibilities

• Provide desktop, application, and technical support for end users via desk-side, remote, and phone support.
• Troubleshoot and resolve issues related to PCs, laptops, printers, mobile devices, phones, handheld devices, and network connectivity.
• Serve as the first point of contact for IT incidents, ensuring timely resolution or escalation when necessary.
• Support hardware and software deployment, maintenance, upgrades, and technology refresh initiatives.
• Perform desktop and laptop imaging, configuration, and deployment activities.
• Manage and track IT assets, including inventory, deployments, and device lifecycle activities.
• Coordinate issue resolution with internal IT teams while acting as the primary communication point for end users.
• Maintain accurate documentation and ticket updates within the organization's incident management system.
• Follow established IT service management processes, security policies, and operational procedures.
• Assist with additional IT support projects and responsibilities as assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, OR an Associate's degree with 3-5 years of relevant IT support experience.
• Strong customer service, communication, and interpersonal skills.
• Proven ability to prioritize tasks and effectively manage multiple support requests.
• Adaptability and willingness to learn new technologies in a constantly evolving IT environment.
• Experience supporting Windows desktop environments and enterprise applications.
• Experience with desktop/laptop imaging and deployment processes.
• Knowledge of hardware and software installation, maintenance, and troubleshooting.
• Experience working with ticketing systems and IT service management processes.
• Familiarity with ITIL-based support environments preferred.

Skills

• Microsoft 365
• Microsoft Teams
• Windows 10/11
• Active Directory
• PXE Imaging
• Citrix
• Remote Desktop / Remote Assistance
• HP Desktops and Laptops
• iPhone Support
• Multi-Function Printers
• Microsoft Edge and Internet Explorer
• Network and connectivity troubleshooting

Pay

$23.00 - $26.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)