Help Desk Analyst 2

Responsibilities

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.

Skills and Qualifications

• Strong experience supporting Windows 11.
• Experience with file server management, Active Directory, and GPO settings.
• Very extensive knowledge of Windows 11, Active Directory, and GPO settings.
• Demonstrates strong technical proficiency in operating systems (Windows, macOS).
• Experience with the ServiceNow IT service management application.