Help Desk Analyst II
Windward Risk Managers · Boca Raton, FL · 4 wk ago
Information TechnologyFull-time
About the role
Windward Risk Managers is seeking a proficient Help Desk Analyst II to join our IT Help Desk team. The successful candidate will work the IT support queue alongside Level 1 staff, taking on more complex tickets and serving as a point of escalation for issues that go beyond the Level 1 scope. This role is crucial in maintaining the day-to-day reliability and efficiency of our IT operations, and works closely with senior Infrastructure, Systems, and Security staff to keep end users productive and supported.
Responsibilities
- Work the IT support queue alongside Level 1 staff, responding to user requests via email, phone,