Help Desk Technician / Analyst

Job Details

Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service – safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more. As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.

About the role

We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff at our SLC, UT office. Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Responsibilities

• Install, troubleshoot, and support end-user hardware and software
• Image new and existing desktop and laptop computers
• Respond to help requests via, phone, email, ticket system
• Track, prioritize, and document hardware and software support requests
• Deliver and set up computers and configure Office, CAD, and custom applications

Requirements

• A high school diploma or equivalent
• Two or more years of experience in a related position or field
• Working knowledge of Windows desktop operating systems
• Customer service driven with high attention to detail
• Excellent communication and interpersonal skills
• Excellent troubleshooting ability
• Prioritize tasks and projects, stay productive during downtime, and occasionally work unsupervised
• Dependable, punctual, and excels working in a team environment
• Eager to learn new technologies
• Ability to lift, carry and/or place hardware or equipment, up to 50 pounds

Qualifications

• Technical certification (such as A+, MTA, MCSA)
• Associates degree or higher in a related field
• Two or more years of experience working in a customer service role in any technical field
• Managing users and computers in an Active Directory domain
• Familiarity with managing Office 365 users and mailboxes
• Experience repairing desktop and laptop hardware

Skills

• Technical certification (such as A+, MTA, MCSA)
• Associates degree or higher in a related field
• Two or more years of experience working in a customer service role in any technical field
• Managing users and computers in an Active Directory domain
• Familiarity with managing Office 365 users and mailboxes
• Experience repairing desktop and laptop hardware

Benefits and Perks

• Competitive salary and performance-based annual bonuses
• Dollar for dollar 401K match of 6%
• Flexible work hours, hybrid schedules with remote work options
• Comprehensive health and wellness benefits package with an onsite medical facility
• Company HSA contribution, Paid Parental Leave, Employee Assistance Program
• Company-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability
• PTO plan and Paid Holidays
• Tuition Reimbursement
• Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more!

WesTech Considerations

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.