Information Technology Coordinator
About the role
Bryant & Stratton College’s Information Technology Coordinator (IT Coordinator) is responsible for administering the administrative and academic local area networks, evening IT operations, maintaining user accounts, e-mail addresses, and computer lab maintenance and preparation. In addition, the IT Coordinator should exhibit excellent customer service skills.
Essential Duties And Responsibilities
- Provides excellent customer service and general IT support to students and employees.
- Answers customer requests by handling support tickets, emails, phone calls, and voicemails.
- Provides helpdesk support for all students, faculty, and staff.
- Repairs broken computer hardware by replacing parts or contacting service company.
- Maintains printers and copiers by clearing paper jams and replacing toner.
- Oversee and perform hardware and software installs.
- Installs new software on computers and ensure meeting staffing needs.
- Maintains asset inventory.
- Manages user and e-mail accounts for students and employees using Microsoft Active Directory.
Qualifications
- Associate's degree in information technology / computer science or closely related field or equivalent combination of IT certifications.
- Bachelor's degree preferred.
- 1-3 years related experience preferred.
- Knowledgeable in all Microsoft Office applications;
- Strong experience with Windows platform required;
- Experience with Macintosh platform.
Other duties, responsibilities and activities
Phone Skills: Ability to communicate with students, faculty, and administration Some experience in Help Desk Technical Support.
Pay
$48,000 - $53,000 ($23.08 - $25.48 per hour)
Schedule
Mon–Fri. 8am-5pm, 9am-6pm. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.
Benefits
Bryant & Stratton College offers a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401K, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer.