Information Technology Coordinator

About the role

Western National Parks (WNP), a nonprofit partner of the National Park Service (NPS), home-based in Tucson, Arizona is seeking a Full-Time Information Technology (IT) Coordinator.

Responsibilities

• Ensure the security of data and information;
• Oversee the troubleshooting, system backups, archiving, and disaster recovery;
• Complete network administration tasks, including the installation, configuration, testing, and maintenance of the LAN/WAN/wireless architecture, equipment, server, and related services;
• Troubleshoot hardware and software issues as needed;
• Integrate systems across multiple software platforms;
• Maintain familiarity with technical specifications and system requirements;
• Provide orientation and training for staff about uses of new and existing technologies;
• Maintain current and accurate inventory of all hardware and software;
• Define, document and apply IT procedures and best practices for the organization;
• Communicate work order status and maintain a log of required repairs and maintenance;
• Make technology recommendations based upon the strategic priorities of the organization;
• Effectively communicate relevant IT-related information to departments;
• Manage crisis situations, which may involve complex technical hardware or software problems;
• Provide support to Windows and Mac operating systems;
• Stay up-to-date with the latest technologies;
• Administer telecommunication infrastructure including cell phones, IP phones, and internet;
• Respond to support calls of an as-needed basis;
• Other duties as assigned by supervisor.

Requirements

• High School diploma or GED required;
• Bachelor's degree in a relevant field (preferred);
• Minimum of 3 years of IT experience;
• Valid REAL ID driver's license.

Qualifications

• Virtualization of servers;
• Network administration, e-mail administration, database administration, server maintenance, hardware and software administration;
• Mobile devices (iPads, iPhones, e-readers);
• Planning, organization, analyzation, problem solving, multitasking, and communicaion;
• Diplomatic and effective communication, verbally and in writing, with inernal employees as well as WNP's board of directors, visitors, members, donors, volunteers, and members of the public;
• Interpreting instructions furnished in written, oral, diagram, or other format;
• Passing Western National Park 's independent employment background screening that may include, but is not limited to, employment, education, criminal, SSN verification and, professional references as part of its hiring requirements.

Skills

• Knowledge of virtualization of servers;
• Experience with network administration, e-mail administration, database administration, server maintenance, hardware and software administration;
• Ability to work with mobile devices (iPads, iPhones, e-readers);
• Strong organizational and problem-solving skills;
• Effective verbal and written communication skills;
• Ability to interpret instructions and make independent judgments;
• Ability to work independently and as part of a team;
• Ability to pass Western National Park's background screening.

Benefits

• Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA, PPO Dental, Vision, Flex Medical Savings Plan, Dependent Care Savings Plan, Optional Voluntary Term Life, and 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service;
• Company Paid Benefits include: Short- & Long-Term Disability, a $50,000 Employee Group Life policy, EAP, and Health & Wellness resources;
• Eleven paid holidays, additional paid floating holiday, accrued paid vacation, and sick time;
• Employee Appreciation: 15% Discount on employee purchases in-store;
• Employee Referral Bonuses.

Pay

$21.15 To $24.95 (Hourly)

Schedule

Full Time