Information Technology Coordinator

Essential Functions

• Care for team members and assist them in growing their skills and impact.
• Cook up application development projects.
• Cook up help desk ticket prioritization, assignment, and timely resolution.
• Work with ministry leaders to understand ministry objectives and provide corresponding prioritization for IT department projects and individual team members.
• Lead the IT team in a coordinated response to urgent system issues or ministry needs.
• Recommend and approve all major IT purchases.
• Work with software and hardware vendors as primary decisionmaker and point of escalation.
• Own IT vendor relationships and contract negotiations.
• Ensure that system documentation is maintained.
• Own software development strategy, standards, and framework.

Ability

• To maintain a servant heart and attitude toward fellow staff.
• To provide meaningful encouragement and constructive criticism for team members.
• To gather and document user requirements.
• To develop a good understanding of GFA's hardware and software systems.
• To manage vendor relationships to obtain good pricing and good support.
• To manage technical projects, leveraging the technical and domain expertise of team members.
• To help team members to meet time schedules, deadlines and plan and organize their work.
• To communicate with clarity, diplomacy, patience, and courtesy.
• To delegate effectively and provide accountability for delivery.

Knowledge

• Of technical team management.
• Of development operations concepts.
• Of server and network concepts.
• Of IT helpdesk management.
• Of project management.
• Of information security principles.

Other Qualifications

• Has a personal relationship with Jesus Christ.
• Education: BA/BS in a related field. Equivalent education, experience, training, and certification may be substituted for education.
• Experience: At least five years of professional experience working in the information technology field.