Information Systems Worker

Description

Hourly Position, up to 40 hours per week. Time-Limited position, CDC Grant Funded through November 30, 2027. ACA eligible for health insurance after 90 days of employment. As a deemed essential employee in the event of an emergency, you may be called upon to participate in events such as staffing a shelter, SPOC, and POD.

Job Responsibilities

• Provides quality customer service to all customers.
• Maintains and prioritizes help desk tickets.
• Troubleshoots hardware and software problems and replaces defective components.
• Escalates problems to vendors and developers for advanced debugging or software correction.
• Evaluates new technologies or solutions to improve service and efficiency of systems.
• Monitors and operates consoles to monitor computer systems and networks, and to coordinate computer network access and use.
• Performs data backups and disaster recovery operations.
• Deploys, sets up, diagnoses, and installs IT equipment within a 12-county region.
• Prepares user instructions and documentation for the installation and operation of software and software upgrades.
• Supports network availability through necessary maintenance.
• Creates clear, step-by-step process documentation and updates existing materials to ensure accuracy, consistency, and ease of use for all team members.
• Trains software/hardware users.
• Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use.
• May develop and conduct training programs for software/hardware users.

Minimum Qualifications

• Information Systems Worker high school diploma or GED.
• Six months of education or experience in information security, privacy, system/network administration and support, or application development.
• Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Additional Information

• Additional Perks: Supportive and rewarding work environment, physical activity breaks, worksite wellness program, employee assistance program.
• Selected applicants will be contacted by the hiring agency for next steps in the selection process.
• The position is subject to close at any time once a satisfactory applicant pool has been identified.
• District 4 is an Equal Opportunity Employer.