Information Systems Technician

About the role

The Information Systems Technician is responsible for the installation, maintenance, and support of computer systems, networks, and related hardware/software within the organization. This role ensures the integrity, security, and optimal performance of IT infrastructure to support business operations. The technician provides technical assistance to end-users, troubleshoots system issues, and implements solutions in alignment with organizational standards and compliance requirements.

Responsibilities

• System Installation & Configuration
• Install, configure, and maintain operating systems, applications, and hardware components.
• Set up workstations, and peripheral devices (printers, scanners, etc.).
• Network client hardware, software deployment, support and maintenance.
• Cellular/mobile device deployment, support and maintenance.
• Set up and support construction field office IT infrastructure.
• Assist with Microsoft Intune endpoint enrollment, configuration profiles and app deployments.
• Support Entra ID and Active Directory user account licensing, group management, and basic configuration profiles.
• Technical Support
• Provide support for hardware, software, and network issues.
• Respond to helpdesk tickets promptly and document resolutions.
• Collaborate with internal departments to integrate new technologies.
• Support and maintain LAN, wireless networks, and VPN access.
• Provide training and one-on-one coaching on technology and software platforms.
• Support IT procurement activities including vendor coordination, hardware and software purchasing, and order management.
• System Maintenance & Security
• Manage IT inventory and provide recommendations for upgrades and replacements.
• Perform regular system updates, patches, and backups.
• Implement cybersecurity measures, including antivirus and access controls.
• Ensure hardware and software configurations comply with organizational IT standards.
• Support backup and disaster recovery procedures and testing.
• Maintain IT infrastructure health and assist with routine maintenance.
• Troubleshooting & Diagnostics
• Diagnose and resolve system errors, connectivity issues, and performance bottlenecks.
• Provide recommendations to increase system efficiency and minimize downtime.
• Escalate complex issues to senior IT staff or vendors as needed.
• Documentation & Reporting
• Maintain accurate records of system configurations, licenses, and inventory.
• Prepare reports on system performance, incidents, and maintenance activities.
• Create training and user guides for non-technical staff.

Requirements

• Education and/or Experience
• Associate degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
• 2-3 years of experience in a technical support related field or a combination of education and practical experience.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus.
• Strong knowledge of Windows & iOS operating systems, networking fundamentals, and hardware troubleshooting.
• Basic familiarity with Active Directory and/or Entra ID management of user accounts, group, and configuration policies.
• Exposure to Microsoft Intune or a similar MDM platform is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively.

Qualifications

• Physical Demands
• Ability to lift and move computer equipment (up to 50 lbs).
• Ability to safely ascend/descend and work from ladders to access hardware.
• Occasional after-hours or weekend work for system upgrades or emergency support.
• Occasional travel to remote offices and project field offices.