Information Systems Technician

Position Summary

The Information Systems Technician delivers frontline support for the Cooperative's technology systems, including devices, infrastructure, and related services. This role resolves technical issues, supports system deployment and maintenance, and helps ensure reliable and secure technology operations.

Essential Duties And Tasks

• Communicates High West Energy's mission, goals, and strategies while serving the cooperative.
• Exhibits excellent customer service externally with members/customers and internally with High West Energy employees (cooperation, timely paperwork, etc.).
• Respond to service requests and incidents in a timely and professional manner.
• Aid users with basic application support, and system access issues.
• Configure, deploy, maintain, support, and replace desktop computers, laptops, and related peripherals.
• Install operating systems and software within the organization, using an approved software image and procedure.
• Perform workstation moves, additions, and changes as needed.
• Configure, deploy, monitor, support, and replace surveillance cameras and camera systems at all Cooperative facilities.
• Coordinate and manage employee cellular service plans, upgrades, replacements, and carrier communications.
• Track device assignments, replacements, and lifecycle status.
• Assist with equipment surplus, disposal, or reassignment following Cooperative policies.
• Set up, operate, and support audio and video equipment for meetings, including conference rooms, training sessions, virtual meetings, and organization events.
• Troubleshoot audio/visual issues before and during meetings to ensure reliable operation.
• Respond to internal support tickets promptly and communicate clearly regarding their status and resolution.
• Participate in cross-training with other Information Systems department employees to provide backup coverage and broaden technical knowledge.
• Follow documented procedures and contribute to keeping technical documentation up to date.
• Perform all other duties as assigned to support the effective operation of the Information Systems department and the Cooperative.

Working/Environmental Conditions

Administrative Indoor Environment: Employees perform tasks mainly while sitting or standing at a desk or table, but occasionally outdoors, covering the entire building and grounds. Operational Outdoor Environment: Employees perform both indoor and outdoor tasks. Indoors, work typically involves office tasks, such as sitting or standing at a desk or table. Outdoors, employees may face extreme weather conditions, noise exposure, vibrations, electrical shock risks, emergency climbing, and exposure to machinery and moving parts. This position requires operating a company passenger vehicle and maintaining a valid driver's license.

Physical Requirements

In ermittent standing, stooping, bending, walking, and lifting. Ability to lift 50 pounds unassisted. Lifting objects over 50 pounds assisted may be required. Reasonable accommodations may be made to those who can perform the job's essential duties.

Qualifications

• A high school diploma or GED is required.
• One (1) year of technical education in Information Technology, Computer Science, or a related field, or two years of work experience is required.
• An associate's degree in Information Technology or Computer Science, or previous experience in a technical support, help desk, or IT technician role, is preferred.