Information Specialist (Temporary)

Responsibilities

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries.
• Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Performs other duties as needed.

Requirements

• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.
• Must be willing and able to work at any campus or location as needed (including weekend events).
• Must be able to absorb a large amount of detailed information and apply knowledge quickly.

Preferred Qualifications

• Experience with Colleague.
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.).