Information Specialist

Location: Hattiesburg, Mississippi, 39406-0001, United States

Full-time staff position. Applicants must be authorized to work in the United States without visa sponsorship.

About the role

The Information Specialist serves as the initial point of contact and first level of support for prospective students and families, processes incoming admissions documents, and assists with data operations within the Office of Admissions.

Responsibilities

• Serves as the initial point of contact and first level of support for prospective students and families.
• Processes incoming admissions documents and maintains admission document queues.
• Answers incoming emails and text messages sent to admissions.
• Maintains knowledge of admissions and admissions-related functions to communicate with prospective students and readmission students.
• Assists with admissions and recruitment events.
• Performs other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• One year of customer service or related experience.

Skills

• Excellent written and oral communication skills.
• Ability to work some nights and weekends.
• Knowledge of Microsoft Office.
• Ability to utilize a PC and keyboard to perform data entry.
• Ability to adapt to an environment with rapidly changing priorities.
• Ability to maintain cooperative relationships with colleagues.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to multi-task.

Preferred Qualifications

• Knowledge of PeopleSoft and Slate.
• Experience with answering phones and emails in a customer service capacity.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others. We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing.

With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life.