INFORMATION SERVICES TECHNICAL SUPPORT

Horizon Health is a Critical Access, Rural Health Facility with 25 inpatient beds in Paris, IL, and multiple outpatient clinics including Family Practice and Specialty Clinics in Paris and surrounding cities. Serving Edgar County since 1968, we provide community education, emergency services, and outpatient care. As we expand, our community has grown far beyond Paris, supported by a rich history and strong community ties.

About the role

The Information Services Technical Support staff must be knowledgeable in software, hardware, and networks. Critical thinking, problem-solving, and attention to detail are essential. Strong communication and teamwork skills are required for end-user support.

Responsibilities

• Answer and address support calls, walk-up customers, and emails for first-level technical support.
• Resolve service calls using documented procedures and handle incoming tickets via our ticketing system.
• Solve routine issues and escalate complex issues based on priority and tier level of need.
• Input problems and resolutions into the standardized company support center application.
• Support IT team members on all aspects of work and handle routine calls to ensure timely resolution.
• Address calls via phone, in-person, and through email; provide technical support remotely as needed.
• Develop, execute, and follow IT operational policies, standards, and work instructions for end users.
• Ensure customer satisfaction through continuous status updates.
• Develop, manage, and maintain internal and external support documentation.
• Monitor critical infrastructure systems through industry-standard monitoring tools.

Responsibilities listed are not all-inclusive; other activities may be required to support the hospital’s goals.

Requirements

• Previous experience as a computer technician or IT support.
• Experience in the healthcare field is desirable.
• Capable of managing, troubleshooting, and resolving multiple issues.
• Excellent verbal and written communication skills.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Ability to physically stand, bend, squat, and lift equipment.
• Patience and understanding.
• Required to take on-call shifts through a staff rotation.

Pay

Pay ranges from $16.605/hour to $26.015/hour, based on applicable years of experience.

Schedule

Monday–Friday, 8:00 AM–4:30 PM.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• Employee 403(b) retirement plan.
• Health savings account with company match.
• Vacation, sick leave, and paid holidays.