IT TECHNICAL SUPPORT

About the Role

This position is responsible for ensuring all computer workstations are operational and providing assistance or support for IT and technical matters.

Responsibilities

• Prepares graphical designs, layouts, and other media-related materials the office needs.
• Regularly monitors the status of software, hardware, and other IT equipment in the office.
• Assists in the assessment, testing, installation, configuration, and troubleshooting of software, hardware, and other IT equipment.
• Assists in the regular backup of data files on servers, desktops, and laptops.
• Assists with web-related administration of the company’s websites, intranet, and/or extranet sites.
• Assists in the administration and management of the company’s database systems.
• Coordinates with the purchasing department and assists in the IT/technical purchase request process.
• Prepares technical or non-technical documents as requested by managers and officers.
• Ensures confidentiality of all data and information, whether in soft or hard copy, concerning the company or its operations.
• Performs miscellaneous duties and tasks as assigned by immediate superior(s).

Requirements

• Bachelor’s Degree in Information Technology or a related field.
• Knowledgeable in using photo editing, graphics editing, office productivity software, and other programming applications.
• Has undergone extensive training in information technology.
• Fluent in both written and spoken English.
• At least one year of related work experience.