Information Desk Manager, Lamson Library

Circulation Services Management

Manage the Information Desk and library circulation functions, procedures, and systems.
Supervise, recruit, hire, and train Information Desk student workers, ensuring approachable professionalism of the team and mentoring them in a problem-solving approach to customer service.
Develop and maintain an adaptable Information Desk schedule for 100% coverage of Lamson’s open hours, coordinating coverage for gaps in the schedule and absences and providing students workers with guidance over the phone or Microsoft Teams during nights and weekends.
Cook up building operations, maintaining standard procedures for opening and closing the building.
Submit, track, and follow-up on building work orders, and serve as contact person for equipment and building maintenance.

Patron Support Services

Provide reception, service, and support to students, staff, faculty, and public patrons of Lamson Library.
Oversee library patron account services, developing processes to enhance patron services experience.
Ensure daily patron record updates in OCLC WMS, manage manual patron record creation/updates, and process public patron borrowing card applications.
Process overdue and lost items, managing patron fines and billing in collaboration with Student Financial Services.
Acts as liaison to Pease Public Library and local schools to facilitate cross-library student borrowing.

Technical Support

Maintain OCLC WMS circulation and reserves software modules and databases.
Provide technical support for Lamson Library, acting as library liaison to ET&S to assist with maintaining library computers, printers, and classroom equipment.
Troubleshoot computer hardware and software problems and printer issues for library patrons.

Course Reserves Management

Manage access, discovery, and organization of physical and digital Course Reserves materials, working with faculty members to obtain materials and collaborating with librarians and Resource Acquisition & Discovery (RAD) staff to process changes each semester.
Manage bulk item records updates in the catalog each semester to represent current courses and item loan periods.

Other Duties

Serve as point person during curtailed operations, responsible for working and/or opening Lamson Library according to policy.
Participate in library initiatives, projects, and other duties as assigned to support the central role of Lamson Library in the academic mission of the university.

Requirements

Minimum Acceptable Education & Experience: Bachelor’s or Associate degree, or two years of comparable library and/or higher education experience.
Knowledge, Skills & Abilities: Demonstrated commitment to excellent customer service. Strong collaborative, interpersonal, and written communication skills. Supervisory ability and a willingness to develop this skill set.

Preferred Qualifications

Experience working in a library and/or in a higher education environment.
Experience supervising student employees.
Ability to problem-solve issues with technology.
Knowledge and skills related to working within the Microsoft Office tools and other basic office technologies.
Experience with library applications such as OCLC WMS and SpringShare LibApps.