Information Desk Specialist

Schedule: Monday–Friday, 7:00 AM–2:00 PM

Responsibilities

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization’s services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Requirements

• High school diploma, required.
• Two years of customer service experience, required.

Skills

• General office and multitasking skills.
• Good listening and excellent interpersonal skills.
• Knowledge of standard medical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Friendly, helpful attitude and enjoys working with the public.

Physical Requirements

• Occasionally: Lifting / Carrying 0–10 lbs, Lifting / Carrying 11–20 lbs, Standing, Walking
• Frequently: Decision Making, Interpreting Data
• Continuously: Audible speech, Color vision, Computer skills, Depth perception, Hand use (grasping, gripping, turning), Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing (far/near), Sitting
• Additional: Talking on phone/in person (Constantly – 67–100%)