Library Services Desk Assistant

Part-time, non-exempt staff position up to 16 hours per week. Mandatory shift coverage includes weekends and evenings; extra daytime hours available during semester breaks. Expected end date: May 31, 2027, with potential for renewal based on funding and performance.

About the role

The Library Services Desk Assistant is the front-line service provider responsible for essential library operations and patron support.

Responsibilities

• Open and/or close the library according to the established schedule, respond to building emergencies, ensure appropriate use of library resources and facilities, and inform supervisory staff of any issues.
• Check-in and check-out library materials, renew items, and help maintain accurate circulation records.
• Provide direct assistance to users with reference and informational questions through in-person, email, and chat channels.
• Oversee undergraduate student workers during assigned shifts (typically evenings and weekends) and provide guidance in performing their job duties.
• Actively support and contribute to the University’s commitment to inclusive excellence.
• Perform additional duties such as project work or shelving as assigned.

Requirements

• Associate’s degree.
• Two or more years of customer service or related experience.

Preferred Qualifications

• Bachelor’s degree.
• Experience working in a library setting and/or with undergraduate students.
• Library circulation experience.

Physical Requirements

• Ability to bend, kneel, stoop, push, pull, and reach above and below shoulders.
• Occasionally lift and carry objects (books and boxes of books) up to 25 pounds unassisted.

Pay

$12.00 per hour. The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

Benefits

• Flexible scheduling options determined by role.
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options.
• 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions).
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break).
• Full-time and part-time employees are eligible for tuition remission for themselves. Full-time employees are also eligible for tuition remission for their spouse/spousal equivalent and children.
• Credit for full-time benefits-eligible employment at other institutions of higher education applied to waiting periods.
• Comprehensive employee wellness program including program incentives.
• Parental leave, employee assistance program, fitness center membership, and other benefits.