Library Services Assistant

Baton Rouge Community College (BRCC) serves six parishes (East and West Baton Rouge, Iberville, Pointe Coupee, and West and East Feliciana) in South Louisiana across eight locations: Mid-City Campus, Acadian Campus, Frazier site, Ardendale site, Central Site, Port Allen site, Jackson site, and New Roads site.

About the role

Provides circulation, basic technical support, and general information services to students, faculty, staff, and other library users through the daily operations of the Library, using the library's integrated online system and other resources. Provides information and technical assistance in the Library, including basic computer and printer troubleshooting and software assistance. Takes an active role in training and supervising student workers in the department. Assists with other library activities, including providing services at other sites, as necessary. This position includes regular evening and/or morning hours, opening and closing the building, and extended hours during finals.

Responsibilities

• 40%
  • Participate in the daily operation of the Library, including providing services directly to the public using an integrated online catalog system (check-ins, checkouts, and promoting good customer relations).
  • Provide customer assistance with public access technology, including devices (computer, tablet, e-reader, etc.) and peripheral device support (scanners, printers, microform reader/printer/scanners).
  • Assist with the use of applications including Microsoft Office, the campus learning management system, the campus printing solution, and other common software apps.
  • Support patron use of the library’s online resources such as the library website, LibGuides, and online databases.
  • Communicate with patrons via email, phone, and chat; assist patrons in person and online with informational and directional questions.
  • Help patrons locate resources in the library and on campus.
  • Work scheduled evening or morning hours as assigned; open and close the library as assigned.
  • Travel to other BRCC sites to provide library resources and services as needed.
• 35%
  • Participate in hiring, training, and supervising student workers.
  • Monitor building activities to ensure user adherence to Library policies; report maintenance and safety issues appropriately.
  • Track patron questions and answers to ensure continuity of services across the department and contribute to data collection for annual reports.
• 20%
  • Report technical issues to the College’s Information Technology (IT) department via the Help Desk ticket system.
  • Troubleshoot technical issues in collaboration with the Library staff and the College’s IT department as needed.
• 5%
  • Other duties as assigned.

Requirements

• Associate’s degree or higher and work experience in a library or educational setting, or other relevant customer service work experience.
• One year of experience working in a library, educational, or customer service setting (or one year of combined total relevant work experience in different environments).
• Volunteer work or internships in a relevant field, or demonstrated active involvement in student organizations may substitute for required work experience.

Skills

• Demonstrated skills and experience using computers, saving and opening files, using cloud storage, printers, Microsoft Office, and other technology applications.
• Willingness to be flexible and learn new processes and skills in an evolving and dynamic work environment.
• Ability to switch shifts as necessary to meet operational needs.
• Ability to communicate effectively in oral and written English.
• Physical ability to move books and book trucks and to lift/move up to 40 lbs; ability to bend, lift, and twist to reach and work with material and equipment on shelves and on the floor.
• Ability to work productively with different groups in an urban academic setting.
• Excellent customer service skills.
• Ability to solve problems and exercise good judgment in interpreting rules and following library policies.
• Demonstrated ability to establish and meet deadlines.
• Detail-oriented.
• Ability to work with online screen displays/small print.
• Adaptable, positive outlook, and interest in user experiences and needs.

Preferred Qualifications

• Library work experience in an academic setting.
• Coursework or certificates in using computers, digital literacy, Microsoft Office, or Adobe Creative Cloud software.
• Experience using the SIRSI Symphony integrated library system/WorkFlows software.
• Experience with Canvas LMS.
• Experience or interest in graphic design.

Benefits

As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options, including:

• Retirement options.
• Multiple medical insurance options.
• Supplemental insurances (dental, term life, disability, accident, vision, etc.).
• Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses).
• 14 holidays per year, typically including a longer break at Christmas.
• Generous annual (vacation) and sick leave benefits.
• Employee Assistance Program.

Specific benefits depend on job category, percent effort, and length of employment.