Library Services Desk Manager

Essential Responsibilities and Duties

• Supervises one full-time staff member and all Access Services student employees, which includes hiring, training, scheduling, setting expectations and holding employees accountable to these expectations.
• Ensures consistent coverage of the Library Service Desk and effectively trains employees to be proficient in tasks spanning circulation and course reserves functions.
• Regularly meets with reports and conducts annual performance plans.
• Staffs the Library Service Desk, answers patron questions and refers for additional research support as needed, explains Library policies, and handles problems and complaints as needed.
• Manages the circulation, course reserves, and loanable technology aspects of the Access Services Department. This includes developing, reviewing, and revising policies, processes, and practices related to these core Access Services functions.
• Supports a culture of assessment by regularly pulling and reporting circulation data and communicating trends, issues, and ideas, especially to solve problems or improve efficiency.
• Collaborates with ITS Help Desk staff, faculty, and staff outside of the Library as needed to ensure student access to relevant resources.
• Engages with students to help them navigate Library systems and is a member of Library working groups relevant to their essential duties.

Qualifications

• Bachelor Degree required and 1-3 years of supervisory or managerial experience, preferably with 1-3 years of library experience or a combination of relevant education, training, certifications, or work experience.
• Strong problem-solving, customer service, and organizational skills, including effective decision-making, managing multiple projects, and exercising sound judgment.
• Self-motivated with the ability to work independently and as a part of a team.
• Demonstrate excellent interpersonal skills, including effective written communication skills.
• Must be flexible and available to cover Library Service Desk shifts, and adapt to fluctuations in the academic calendar or work schedule.
• Must be safety conscious and able to work with a diverse group of individuals.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.

Compensation

The rate for this position is $26.00-$28.00 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.

Location

Schenectady, NY