Information Center Specialist I

About the role

The Information Center Specialist I role at PSRS/PEERS is dedicated to providing exceptional service and support to Missouri educators and school employees. This is a full-time position with benefits, located in Jefferson City, Missouri, with the option to telecommute up to two days per week.

Responsibilities

• Provide accurate, timely, and compassionate support to members navigating retirement benefits.
• Answer questions, solve problems, and guide members through complex processes with clarity and confidence.
• Represent PSRS/PEERS with professionalism and care, ensuring every member feels valued and supported.
• Conduct detailed reviews of membership records to understand each member's unique situation.
• Calculate personalized benefit estimates and assist members in registering for educational seminars and counseling sessions.
• Help troubleshoot website and online account issues, guiding members through processes that are often critical to their financial planning.
• Prepare verification letters, document every interaction with precision, and initiate workflows that ensure follow-up tasks are completed efficiently and consistently.
• Maintain a strong understanding of the statutes, regulations, policies, and procedures governing the retirement systems.
• Provide reliable information, anticipate member needs, and contribute to a seamless and supportive member experience.

Requirements

• A high school diploma or GED equivalent and at least two years of office experience are required; pension experience is preferred.
• Strong communication skills, both written and verbal, paired with the ability to simplify complex information for members in a clear, professional manner.
• Attention to detail and organizational skills are key, as you'll be managing multiple inquiries, documenting interactions accurately, and ensuring workflows are completed promptly.
• Proficiency in Microsoft Office and solid data entry skills.
• A valid Missouri driver’s license is necessary for occasional in-state travel, including overnight stays.
• Adaptability, resourcefulness, and eagerness to learn.
• A commitment to accuracy and confidentiality.

Benefits

PSRS/PEERS offers a comprehensive benefits package including a robust Health Savings Account (HSA), dental and vision coverage, and membership in a defined benefit pension plan that provides lifetime retirement benefits after just five years of vesting. Time off is generous—employees start with three weeks of paid vacation and three weeks of sick leave annually, in addition to 12 paid holidays each year.

Pay

Salary: $45,170 - $50,816 annually. Pay within the advertised range is commensurate with education and experience.

Schedule

Full-time with benefits, with the option to telecommute up to two days per week once trained.

About PSRS/PEERS

PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving over 320,000 members. In partnership with Missouri’s public-school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.