Information Specialist I

About the role

Texas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries. Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office. This position will have a start date in the first part of January with the exact date to be finalized soon.

Responsibilities

• Be the first contact for customers and injured workers, delivering excellent customer service.
• Answer inbound phone calls, resolve caller needs, and provide information.

Required Qualifications

• High school diploma or equivalent education, training, or experience.
• At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
• Passing score on reading comprehension and retention assessment.

Preferred Qualifications

• Insurance carrier call center experience.
• Experience navigating multiple software interfaces at one time.
• Experience providing phone customer service in a high information environment.

Schedule and Work Environment

Work schedules are Monday through Friday typically from 8:45am to 5:30pm. You will report to our Austin office location for in-office work days. Opportunity to work remote, on average, 80% of the time. You will receive 8 to 10 weeks of one-on-one training; the first 5 weeks of training will be in-office. Promotional opportunity within 15 months from date of hire with a 13% compensation increase. Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Pay

The base pay is based on the market evaluation of the job. Individual base pay is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Benefits

• Annual performance bonus and merit-based pay increase
• Lifestyle Savings Account ($1,000 per year)
• Automatic 4% employer contribution to retirement plan
• 401k plan with 100% employer match up to 6%
• Student loan repayment matching in 401k plan
• Three weeks’ time off for vacation
• Nine paid holidays and two personal days each year
• Day one health, Rx, vision and dental insurance
• Life and disability insurance
• Flexible spending account
• Pet insurance and pet Rx discounts
• Free on-site gym, fitness classes, and health and wellness resources
• Free identity theft protection
• Free student loan repayment and refinancing consultation
• Professional development and tuition reimbursement
• Employee referral bonus
• Free onsite snacks