Inflight Base Supervisor - GRR

Inflight Base Supervisors are responsible for Inflight operations for their assigned crew domicile(s). They play a pivotal role in ensuring the Inflight Department’s operational excellence, safety, and customer service standards. The Supervisor will lead and manage Flight Attendants while fostering a culture of accountability, compliance, and performance excellence.

About the role

The Supervisor will coach and develop Flight Attendants to exceed performance expectations, including conducting observation flights, ramp checks, and sharing customer experience metrics. They will conduct fact-finding and grievance meetings, hiring and terminating employees as needed, and managing conflict resolution while fostering a positive, team-oriented environment. They work in an airport environment and in a front-line capacity to manage the day-to-day operations, respond to irregular operations, and implement strategies to achieve on-time performance and safety of Allegiant Flight Attendants with an emphasis on the Company’s principles and values.

The role uses base and department performance metrics to guide decisions and identify improvement opportunities. The Supervisor promotes a safety-first culture by ensuring adherence to regulatory and Company standards, conducting investigations, and maintaining accurate employment records. They execute daily, weekly, and monthly operational plans, ensuring smooth operations during irregular schedules and flight interruptions, including evenings, weekends, and holidays. They work with cross-functional teams to address delays, improve on-time performance, and support initiatives that enhance the customer experience. They take ownership of special projects to enhance the department’s operational effectiveness and employee engagement.

Visa sponsorship is not available. Must be authorized to work in the US as defined by the Immigration Act of 1986 and must pass a criminal background check.

Requirements

• Associate's Degree in a related field or equivalent experience
• Minimum one (1) year of experience as a flight attendant
• Minimum two (2) years of experience managing people
• Minimum one (1) year of experience managing in a union environment
• Valid/Unexpired Passport Book
• Valid/Unexpired Driver's License
• Must pass Allegiant Flight Attendant Training and maintain currency
• Ability to read, write, and speak English to receive and understand instructions, directives, and ensure safety, as well as interact with customers
• Knowledge of Federal Aviation Regulations (FARs)
• Proficient with Microsoft Office Products
• Ability and willingness to travel as required
• Ability to communicate effectively with a dispersed workforce
• Ability to handle a large internal and external client base
• Ability to work autonomously, with minimal supervision
• Ability to handle conflict management with ease and comfort while establishing rapport and achieving results
• Ability to maintain confidentiality of sensitive information

Preferred Qualifications

• Open to feedback for performance improvement
• Excellent interpersonal skills to effectively work with diverse staff members, customers, and interface with other departments
• Strong leadership skills and ability to make sound, strategic, consistent decisions under pressure
• Team player who supports, motivates, and promotes the team, demonstrating a strong work ethic and maintaining a positive attitude
• Ability to work on special projects for further development

Responsibilities

• Lead initiatives to achieve on-time performance goals set for the base/region
• Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed
• Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions
• Coach and develop flight attendants to reach and exceed expected performance levels
• Conduct fact-finding and investigation meetings
• Ensure timely and accurate grievance processes
• Hire and terminate Flight Attendants
• Promote safety and compliance with all regulatory and Company requirements
• Use key base and department metrics and performance indicators to guide decisions
• Conduct delay investigations and collaborate with other departments to improve on-time performance
• Perform Flight Attendants ramp checks and observation flights as required
• Communicate customer experience metrics to Flight Attendants while supporting initiatives to improve them
• Interpret contract language as it pertains to day-to-day operations
• Maintain accurate employment files of Flight Attendants
• Serve as company/department representatives and liaisons at the local level with internal and external customers
• Ensure direct reports understand and apply the Customer Commitment and customer service standards to their daily responsibilities
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction
• Other duties as assigned

Physical Requirements

The Physical Demands and Work Environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone
• May be required to lift, push, pull, or carry up to 20 lbs
• May be required to work various shifts/days in a 24-hour situation
• Regular attendance is a requirement of the role
• Exposure to moderate noise (e.g., business office with computers, phones, printers, and foot traffic), temperature and light fluctuations
• Ability to work in a confined area and sit at a computer terminal for extended periods
• Some travel may be required
• Must be able to report to assigned trip or work location during national and state emergencies unless prohibited by local, state, or federal order

Pay

$60,000 - $82,000 a year

Schedule

Full Time and Part Time positions available

Benefits

Full Time Benefits:

• Profit Sharing
• Medical, Dental, Vision, Life, and Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

Part Time Benefits:

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time